ieis.io privacy statement

IEIS ("IEIS", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how ieis.io collects, uses, stores, and protects personal data when you use our website, platforms, services, and related products.

We comply with applicable privacy and data protection laws including the EU General Data Protection Regulation (GDPR), UK Data Protection Act, and other relevant international privacy laws.

By accessing or using ieis.io, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

IEIS operates the digital platform ieis.io, which provides services related to:

• International education recruitment
• University partnerships and admissions support
• Student mobility programs
• Agent management and recruitment networks
• Education consultancy and advisory services
• Digital recruitment platforms and CRM solutions

IEIS works with universities, institutions, and students globally.

If you have questions regarding this Privacy Policy, you may contact:

Data Protection Officer
IEIS
Email: [email protected]
Website: https://ieis.io

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors of the ieis.io website
• Students applying through our platform
• Recruitment partners and education agents
• Universities and institutional partners
• Individuals contacting us or participating in IEIS services or events

This policy explains how we collect, use, disclose, and safeguard personal data.

3. Information We Collect

IEIS.io collects personal information necessary to deliver our services.

3.1 Personal Information You Provide

You may provide personal information when:

• Creating an account
• Applying for university admission
• Registering as an education agent
• Attending events or webinars
• Contacting IEIS support

Information collected may include:

• Full name
• Email address
• Phone number
• Date of birth
• Address and country of residence
• Academic records and transcripts
• Passport or identity documentation
• Visa information
• Employment information
• Financial or payment information

3.2 Information Collected Automatically

When you visit our website, we may collect:

• IP address
• Device type
• Browser type
• Operating system
• Website usage data
• Cookies and tracking data
• Session activity

This information helps us improve our services and platform functionality.

3.3 Information From Third Parties

We may receive information from:

• Universities and education providers
• Education agents or recruitment partners
• Visa and immigration service providers
• Payment processors
• Marketing partners

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), IEIS processes personal data on the following legal bases:

• Consent: When you voluntarily provide information or agree to marketing communications.
• Contractual Necessity: When processing is necessary to provide services such as university applications or recruitment partnerships.
• Legal Obligations: To comply with regulatory requirements, immigration regulations, tax obligations, and legal authorities.
• Legitimate Interests: For improving services, preventing fraud, and managing operations provided your rights do not override these interests.

5. How We Use Your Information

IEIS may use your personal information for the following purposes:

• Processing university applications
• Facilitating admissions and recruitment processes
• Providing student counseling services
• Connecting students with institutions and partners
• Managing agent partnerships and commissions
• Improving our digital platform and services
• Responding to inquiries and customer support requests
• Sending marketing communications (with consent)
• Preventing fraud or misuse of the platform
• Meeting legal and regulatory requirements

6. Sharing Your Personal Information

IEIS may share your information with trusted partners where necessary.

6.1 Universities and Institutions

We may share student information with universities to process admissions.

6.2 Recruitment Partners and Agents

Where relevant, we share student data with authorized recruitment partners.

6.3 Service Providers

Third-party service providers may support our operations including:

• Cloud hosting providers
• CRM and technology platforms
• Payment processors
• Marketing and analytics tools

6.4 Government and Regulatory Authorities

We may disclose personal data when required by law or to comply with government authorities.

We do not sell personal data to third parties.

7. International Data Transfers

Because IEIS operates globally, personal data may be transferred across countries.

Your data may be stored or processed in:

• United Kingdom
• European Union
• USA
• Canada
• Malaysia
• New Zealand
• Australia
• Turkey
• United Arab Emirates
• Singapore
• Other countries where our partners operate

Where data is transferred outside the European Economic Area (EEA), we implement safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data processing agreements
• Secure data transfer protocols

These measures ensure that personal data remains protected.

8. Data Retention

IEIS retains personal data only as long as necessary to fulfill the purposes outlined in this policy.

Typical retention periods may include:

• Student application records: up to 7 years
• Agent agreements and financial records: 7-10 years
• Marketing contact data: until consent is withdrawn
• Technical logs and analytics data: 12-24 months

Longer retention may occur where required by law or regulatory compliance.

9. Data Security

IEIS implements appropriate technical and organizational security measures including:

• Secure cloud infrastructure
• Encryption and secure transmission protocols
• Role-based access controls
• Firewall and intrusion detection systems
• Staff confidentiality agreements
• Regular security audits

Despite these safeguards, no digital system can be guaranteed completely secure.

10. Your GDPR Rights

If you are located in the European Union or United Kingdom, you have the following rights under GDPR:

• Right to be informed
• Right of access
• Right to rectification
• Right to erasure (right to be forgotten)
• Right to restrict processing
• Right to object
• Right to data portability
• Right to withdraw consent

Requests can be submitted via [email protected].

11. Cookies and Tracking Technologies

IEIS uses cookies and similar technologies to:

• Improve website functionality
• Understand user behavior
• Analyze website traffic
• Deliver personalized experiences

Users may disable cookies through browser settings.

12. Marketing Communications

IEIS may send newsletters, updates, or event invitations.

You may opt out at any time by:

• Clicking the unsubscribe link
• Contacting us at [email protected]

13. Children's Privacy

Our services are primarily intended for individuals aged 16 years and above.

Where we process information of minors for educational services, we rely on consent from parents or legal guardians.

14. Third-Party Websites

The ieis.io platform may contain links to third-party websites such as universities or partners.

IEIS is not responsible for the privacy practices of those websites.

15. Updates to This Privacy Policy

IEIS may update this Privacy Policy periodically to reflect:

• Changes in laws or regulations
• Updates to our services
• Security improvements

The latest version will always be available on ieis.io.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Privacy Officer
IEIS.io
Email: [email protected]
Website: https://ieis.io

If you are not satisfied with how we handle your personal data, you may lodge a complaint with your local data protection authority.